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Lost or Damaged Shipments

Shipping Costs

Is the shipping charge included in my quote?

    • For Custom Quotes, the shipping cost will be applied after the order is shipped, unless you’ve mentioned a specific shipping carrier or if the quote includes a shipping amount.
    • This is the industry standard know as Pre-Paid and Add (This means that the shipper pays the freight company then bills the customer the actual freight charge after it ships.)
    • If you want to know the precise shipping cost, just ask your The EXCEL representative.
    • The shipping cost for Online Shopping Cart Products will be displayed when you check out.

Can you ship using my UPS or FedEx account number?

Yes, if you have an account with a shipping company like UPS or FedEx, you can give us your account number, and we’ll use it to ship your order.

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